We accept returns within 30 days of delivery. To process your return, you’ll need a Javvy-issued return label. If you’re returning multiple boxes or orders, please request a unique return label for each. Be sure to provide your order number when requesting a return label to ensure a smooth process.

You can reach our team by filling out the contact form at the bottom of this page.

Additional Details

Refund Processing:

Approved refunds will be returned to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Unauthorized Returns:

Returns sent to our warehouse without prior approval will not be accepted or refunded.

International Orders:

We gladly accept returns of international orders. Please note the following:

We’ll always provide an estimate of the shipping deduction before finalizing your return.

Bulk Orders:

Bulk and wholesale orders are not eligible for free returns and will be charged a restocking and shipping fee.